At FusionCraft, we take pride in the craftsmanship and quality of our handmade jewelry. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns:
Eligibility for Return:
- Items must be returned within 15 days of the purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
Process for Returning Items:
- To initiate a return, please contact us at fusioncraft@gmail.com with your order number and the reason for the return.
- Once your return is approved, we will provide you with a return shipping address and instructions.
- Please include the receipt or proof of purchase in the return package.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds:
Eligibility for Refund:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
Processing Time:
- Refunds may take up to 7-10 business days to process, depending on your payment provider’s policies.
Partial Refunds:
- In some cases, only partial refunds may be granted (if applicable), such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Exchanges:
Eligibility for Exchange:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at fusioncraft@gmail.com.
Non-Returnable Items:
- Gift cards
- Custom-made or personalized items (unless defective or damaged)
- Items purchased on sale or with a discount code (unless defective or damaged)
Contact Us: If you have any questions about our return and refund policy, please contact us at: FusionCraft Enterprises fusioncraft@gmail.com 8779912031, Pune
Changes to This Policy: We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page.
Thank you for shopping with FusionCraft. We appreciate your business and are committed to providing you with high-quality handmade jewelry and exceptional customer service.
